How much is shipping?
Shipping is calculated based on your order! Ranges from $4.50-$10.31 and is free for orders with subtotals over $100.
How Long Does it Take to Receive My Items?
Orders generally ship same day if they are placed before 2pm. If placed after 2 pm orders ship next business day. This can but does not always exclude sales and special events. Please check the sale flyer on our facebook group LOVE FOR CRAFTING BLANK AND MORE BY CLAUDIA and or email newsletter for details.
Read the descriptions for sale items to verify shipping times. Orders ship USPS Priority and First Class depending on the weight and SHOULD take 1-4 business days. All orders ship from Woodstock GA 30189. NOTE: Once USPS has control of the package we are not responsible for it's whereabouts. We are happy to help you give USPS any information they need but you will need to contact USPS to file a claim or get details.
Where is my order?
When your order is filled and shipped you will receive an email and or messenger update with tracking information. Once the USPS scans your order it is out of our hands and the responsibility of the USPS. If you need your tracking information please send us an email and we will get you your number. We can track it for you but it is quicker for you to do it! If your package id delayed it is the responsibility of USPS. We hope that you understand we will NOT refund any portion of your order as it will still be delivered.
It says my package was delivered but I do not have it?
Once the USPS scans your order it is out of our hands and the responsibility of the USPS. We can definitely help you track it down but it is much quicker for you to provide your local post office with the Tracking information so that they can tell you what happened. Many times these packages arrive next business day for reasons that the USPS could not explain. If your package is missing we can assist you with a claim but cannot issue a new shipment until a claim has been filed and we have that information.
My items arrived damaged?
Once the USPS scans your order it is out of our hands and the responsibility of the USPS. If your items have arrived damaged due to the handling of the USPS (damaged box) and they are priority, they are insured. A claim should be filed. If you file the claim, generally they send a check and you spend no extra money out of pocket plus you get to keep all of your items that are generally still in pretty good condition. If you do not want to deal with the USPS or your items were first class, you can mail them back to us and we will process a refund and file a claim on our end, you will not be reimbursed from the claim but rather from the refund you received.
I received a wrong item/missing item?
To start a claim the requirements are as follows:
Send pictures of your Invoice, Packaging and ENTIRE order to vinylcreationscr@hotmail.com
Please provide your Name, Order Number and Phone number in the email.
Yes we can look up this information but it will expedite your claim if you provide it.
We generally check your items twice as indicated by the check marks on your invoices but we are human. We will be happy to assist you.
We will repack and weigh your items to check for discrepancies in the weight in order to tell if items were left out.
CLAIMS
Please open your package when it arrives, all claims must be filed within 3 business days of receiving your shipment (we can track it) or they will not be entertained.
To start a claim the requirements are as follows:
Send pictures of your Invoice, Packaging and ENTIRE order to vinylcreationscr@hotmail.com
Please provide your Name, Order Number and Phone number in the email.
Yes we can look up this information but it will expedite your claim if you provide it.
We generally check your items twice as indicated by the check marks on your invoices but we are human. We will be happy to assist you.
RETURNS
All returns must be authorized. We are not responsible for shipping and will not pay shipping for exchanges due to customer error. Please give us a call and let us have the opportunity to come up with the best solution for you!